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In his bestselling book QBQ! The Question Behind the Question, John G. Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. The result? Stronger organizations, more dynamic teams, and healthier relationships.
Now Miller takes readers to the next level to show how they can use the power of the QBQ! and personal accountability every day.
When a light switch is flipped the flow of energy that is released reaches the lightbulb in an instant, bringing it to life. Similarly, asking the right kind of question-a QBQ-is the first step to empowering what Miller calls the Advantage Principles-five essential practices that will lead to a richer experience in every aspect of life:
- LEARNING: live an engaged and energized life through positive personal growth and change
- OWNERSHIP: attain goals by becoming a solution-oriented person who solves problems
- CREATIVITY: find new ways to achieve by succeeding "within the box"
- SERVICE: build a legacy by helping others succeed
- TRUST: develop deep and rewarding relationships
With compelling real-life stories and keen insights, Miller demonstrates how anyone can find success and satisfaction by "flipping the switch."
- Sales Rank: #77844 in Books
- Brand: WaterBrook Press
- Published on: 2005-12-29
- Released on: 2005-12-29
- Ingredients: Example Ingredients
- Original language: English
- Number of items: 1
- Dimensions: 8.50" h x .56" w x 5.75" l, .60 pounds
- Binding: Hardcover
- 144 pages
- Flipping the Switch: Unleash the Power of Personal Accountability Using the QBQ!
From Publishers Weekly
Leadership guru Miller expands on the anti-buck-passing principles of his QBQ: The Question Behind the Question in this winsome volume of business homiletics. The QBQ methodology aims to replace plaintive, querulous thoughts of "Why is this happening to me?" and "When will others do things right?" with more constructive questions like "What can I do to contribute?" This shift in perspective, he contends, short-circuits the unhelpful behaviors of blaming, complaining, procrastinating and "thinking like a victim," and empowers people to solve problems themselves instead of whining about them. The ethos of personal accountability, he continues, reinforces other virtuous habits, including learning, creativity, service and trust, and imbues organizations with a cheerful, cooperative, can-do spirit. The author conveys these truths in a plainspoken style, replete with business anecdotes on such topics as great (or sullen) customer service, the importance of delegating and the demoralizing effects of e-mail flame wars. Miller's credo of personal accountability is not a sufficient moral code; sometimes it licenses unreasonable-and somewhat ironic-demands for customer pampering, as when Miller wishes a hotel clerk would make himself personally accountable for shining his scuffed shoes. Still, Miller's call for active engagement instead of passive resentment is a useful one that readers will find easily digestible and mildly inspiring.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
About the Author
John G. Miller is the founder of QBQ, Inc., an organizational development company dedicated to making personal accountability a core value for organizations and individuals. QBQ, Inc. has worked with hundreds of Fortune 500 and other companies and governmental and non-government organizations internationally. Miller, who appears frequently on national television and radio, is the author of the bestselling QBQ! The Question Behind the Question and Flipping the Switch: Five Keys to Success at Work and in Life. He lives in Denver.
Most helpful customer reviews
29 of 33 people found the following review helpful.
Transformational Shift
By Isabelle
Flipping the switch is a very enjoyable read in which the author John Miller is basically asking the question: Would you rather be part of the problem or the solution? To be part of the solution, all it takes, according to him, is a shift in perspective. Instead of asking "why me?" switch to "what can I do?". It is a simple shift, which takes you from the victim's chair into the driver's seat and allows you to experience satisfaction and transformation in all areas of your life.
In this respect the book reminded me very much of the work of Ariel and Shya Kane Working on Yourself Doesn't Work: A Book About Instantaneous Transformation , How To Create a Magical Relationship and Being Here: Modern Day Tales of Enlightenment. The Kanes also present the idea that a shift in perspective can transform your life instantaneously and take you from the realm of working on yourself and thinking, to the realm of being yourself and being enlightened. Instantaneous Transformation is accessible when you flip the switch and choose to be present in the moment rather than lost in your thoughts.
I highly recommend both the work of John Miller and Ariel and Shya Kane to anybody looking to live a "bright" life!
10 of 10 people found the following review helpful.
A clear path to personal accountability-- no question about it
By Rolf Dobelli
If you like your self-help advice in a quick-to-read, easy-to-digest format, you'll enjoy this sequel to the book, QBQ! The Question Behind the Question. In his first book, author John G. Miller explained that instead of whining, "Why does everything bad happen to me?" you should take responsibility and ask yourself, "What can I do to improve my situation?" That's the QBQ, and asking it stops you from blaming and complaining, and empowers you to find your own solutions. In this book, Miller takes personal accountability up a notch, and teaches you how to improve your relationships at home and at work by adopting the five "Advantage Principles: learning, ownership, creativity, service and trust." At times, the book can get a bit preachy, but the examples are entertaining and the advice is simple, clear and solid. If you're looking for a fast shot of effective, feel-good self-help advice, we recommend Miller's accessible program. Or to pose the question his way: if your QBQ is, "What can I read to learn how to solve my own problems?" this book is your answer.
19 of 22 people found the following review helpful.
Flip the switch... be effective and efficient in how you live and work
By R S Cobblestone
Flipping the Switch further develops author John Miller's motivational "the question behind the question" philosophy.
I have not read QBQ, his first book. I became acquainted with Mr. Miller by reading Flipping the Switch. It is intriguing enough that I look forward to tracking down that first book.
Miller wants his readers to be efficient and effective in their daily lives, forgoing the blaming "who" and "why" type questions about life, love, happiness, and productivity for the "how" and "what" type questions. Instead of "Why me," he asks the reader to explore the "How can I" philosophy, as in:
"What can I do to solve this problem?"
"How can I contribute?"
Miller states that the blame game is not productive. Instead, he encourages his readers to look for the positive, the changeable, and the possible.
I thought he did a nice job reviewing the contents of his first book, QBQ, in Chapter 2. This makes Flipping the Switch readable without having read his first book.
My chief complaint is that it is too short for a hardback book (129 pages)! Hopefully, future editions will combine these two books into one (128 + 129 = a book with 257 pages, a much more appropriate length). At some point, as his philosophy is practiced, Miller will have to document real changes in people and businesses. Let's hear the success stories!
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